- What is your 15 days Money Back Policy ?
If the product delivered is returned back to us within the 15 day period, our policy states that the refund will be credited back to your White & Hue account. You can make fresh purchase using the credits or even have the amount back to your bank account as well. All the refund is credited back to the bank account provided by customers.
- Do I Need To Pay For Shipping The Product Back To You ?
No, you won’t need to pay as we offer FREE RETURN shipping. We will arrange a pick up from your place and get it exchanged/returned. When you are returning the product within the 15 day frame, you will get complimentary return shipping for exchanges, refunds and even resizing.
- How Do I Return The Product To Miscaro Within The 30 Day Time Frame ?
Here are the steps you need to follow. And there is only one step so you can exchange or return hassle free:-
- Call or chat with our customer support team and let them know you want to exchange/return. From there, we will take care of everything. Just keep the package ready the way it came to you including the diamond certificate and original documents. We will arrange the pick up and get all the things done for you.
- Lifetime Exchange And Buy Back Policy
We also have a lifetime change and buy back policy in place. This is applicable on all purchases that are made from Miscaro, within India. All you have to do is ensure you return the original product along with the certificate.
LIFETIME EXCHANGE
Gold: 100% value of metal weight at the prevailing metal rate*
Diamond : 100% of the prevailing diamond value*
* Deduction will be made towards Making Charges, GST and Special Discount.
LIFETIME BUYBACK
Diamond Jewelry: Additional 10% will be deducted from the lifetime exchange value*
Plain Gold Jewelry: Additional 3% will be deducted from the LTE value
* If original certificate is not provided, INR 500/per product will be deducted